Refund policy

FixSnoring sells two kinds of products, and returns work differently for each.

Home sleep test

The Wesper home sleep test is a hygienic, single-use medical item, so opened or used kits can't be restocked or refunded. If your kit is still unopened, email info@fixsnoring.com and we'll help. After your test, send the Wesper device back with the prepaid return label included in your kit — returning it is a required part of the process. If your recording fails to produce a readable result, contact us and we'll work with you to make it right.

CPAP rental equipment

Rental machines remain the property of FixSnoring.com and are returned when your rental ends. To end a rental, email info@fixsnoring.com to request cancellation. We'll send a prepaid return shipping label within 2 business days; ship back the machine, its power supply, and the carrying case within 14 days. Monthly billing stops once we receive and inspect the machine — a cancellation request alone does not stop billing. If you prefer to keep the machine, a one-time $299 non-return fee ends the rental instead. Masks, tubing, filters, and other single-patient supplies are yours to keep and are never returned, for hygiene reasons. Full terms: fixsnoring.com/rental-agreement.

Rental payments already made are not refunded, and months are not prorated.